FAQs

How can I get in contact with AHB?

If you would like to get in touch with our support team, please contact us at hello@ahbhome.com.au. One of our friendly staff members will assist you within 24-48 hours. 

Where are the products located and shipped from?

AHB is an Australian-owned business, with fulfilment locations varying depending on the product, stock availability and delivery destination.

Orders may be despatched from our Australian or international fulfilment facilities to help us provide reliable availability and delivery to our customers.

Please note that our products are not made in Australia and are generally manufactured in China.

What types of payment do you accept?

We accept major credit cards, PayPal, and other payment options displayed as available at checkout. Available payment methods may vary depending on your location.

What if my order is delayed?

If you are wondering where your order is, first check the shipping confirmation email you received, which will contain your tracking information. This email can sometimes end up in your spam or junk folder.

If you are still unable to track your order or your tracking has not updated, please contact us at hello@ahbhome.com.au and our team will be happy to assist.

Do you ship to the United States?

Yes. AHB ships to both Australia and the United States, with free shipping available on all orders.

Estimated delivery times are 3-8 business days within Australia and 5–12 business days within the United States.

What currency will I be charged in?

Prices are displayed in the currency applicable to your selected market. Australian customers shop in AUD, while customers shopping from the United States shop in USD.

You can check or change your selected country or region using the country selector on our website.