Return Policy

At AHB, we want you to feel confident when shopping with us. We do our best to ensure every order arrives in perfect condition and matches what you’ve selected. Please take a moment to read our policy before placing your order.

Change of Mind or Mistaken Orders

Please choose carefully before confirming your purchase.
As our products are prepared for immediate dispatch, we are unable to offer returns or refunds for orders placed by mistake, change of mind, or if the wrong item was selected.

We appreciate your understanding as this helps us maintain the quality and care that go into every order.

Faulty, Damaged, or Incorrect Items

Your satisfaction matters to us, and we will gladly help if something is not right.
If your order arrives faulty, damaged, or not the item you ordered, please contact our customer service within 14 days of receiving your item at hello@ahbhome.com.au. When reaching out, please include:

 • Your order number
 • A short description of the issue
 • Clear photos of the item and packaging

Our team will assess the situation promptly and offer a suitable solution. This may include a replacement or refund in accordance with Australian Consumer Law.

Return Conditions

If a return is approved, the item must be:

 • In its original condition and packaging
 • Unused, unwashed, and with all tags intact

Please wait for our confirmation before sending anything back, as unauthorised returns cannot be accepted.

Our Commitment

AHB complies with all obligations under the Australian Consumer Law.
This means you are entitled to a remedy if a product you purchased has a major problem, for example, if it is unsafe, faulty, or not the item you ordered.

We will always do our best to make things right as quickly and smoothly as possible.

Need Help?

If you have any questions or concerns about your order, please reach out to us at hello@ahbhome.com.au.

We are here to help.