Return Policy
At AHB, we want you to feel confident when shopping with us. We do our best to ensure every order arrives in perfect condition and matches what you’ve selected. Please take a moment to read our policy before placing your order.
Change of Mind or Mistaken Orders
Please choose carefully before confirming your purchase.
Except where a right to cancel or return is provided under applicable consumer laws, we are unable to offer returns or refunds for orders placed by mistake, change of mind, or if the wrong item was selected.
Nothing in this policy excludes or limits any rights you may have under the consumer laws applicable to your purchase.
Faulty, Damaged, or Incorrect Items
Your satisfaction matters to us, and we will gladly help if something is not right.
If your order arrives faulty, damaged, or is not the item you ordered, please contact our customer service team at hello@ahbhome.com.au as soon as possible. When reaching out, please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging
Our team will assess the situation promptly and offer a suitable solution. Depending on the circumstances, this may include a replacement or refund in accordance with applicable consumer laws.
Return Conditions
If a return is approved, please wait for our confirmation and return instructions before sending anything back.
Where applicable and subject to your statutory rights, returned items should be kept in their original condition and packaging and should not be used or washed beyond what is reasonably necessary to inspect the item.
Australian Consumers
For purchases made by customers in Australia, AHB complies with all obligations under the Australian Consumer Law.
Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.
New Zealand Consumers
For purchases made by customers in New Zealand, any rights and remedies available under applicable New Zealand consumer laws, including the Consumer Guarantees Act, remain unaffected by this policy.
United States and Canadian Consumers
For purchases made by customers in the United States or Canada, any rights and remedies available under applicable consumer protection laws remain unaffected by this policy.
Our Commitment
Where something has gone wrong with your order, we will always do our best to make things right as quickly and smoothly as possible.
Need Help?
If you have any questions or concerns about your order, please contact us at hello@ahbhome.com.au.
We are here to help.