StoneDry Series

We strive to process and despatch orders within two business days of placement. However, please be aware that there may be delays during peak periods or promotional events. You will receive a shipping confirmation email with tracking information once your order has been despatched.

Transit Times

Delivery times vary depending on the destination and courier. Estimated delivery timeframes are:

• Australia: 3-8 business days
• United States: 5-12 business days
• New Zealand: 6-8 business days
• Canada: 5-9 business days
  

Please note that these timeframes are estimates and may be affected by courier delays, peak periods, public holidays, customs processing or other circumstances outside our control.

Once your order has been despatched, you will receive a shipping confirmation email with tracking information.

If your tracking status shows as “Pending” or “Ready for Processing,” this generally means the courier is verifying the shipping information and preparing the parcel for delivery. This status may remain unchanged for several days.

If your tracking does not update after this period, please contact us at hello@ahbhome.com.au and we will follow up with the courier on your behalf.

Shipping Costs

We offer free shipping on all orders to Australia, the United States, New Zealand and Canada.

Address Requirements

A valid delivery address is required when placing an order. If you need to change your delivery address, please contact us at hello@ahbhome.com.au before your order is despatched.

If your order has not yet been shipped, we will do our best to update the address accordingly. However, once an order has been despatched, we are unable to guarantee that the delivery address can be changed.

At AHB, we want you to feel confident when shopping with us. We do our best to ensure every order arrives in perfect condition and matches what you’ve selected. Please take a moment to read our policy before placing your order.

Change of Mind or Mistaken Orders

Please choose carefully before confirming your purchase.

Except where a right to cancel or return is provided under applicable consumer laws, we are unable to offer returns or refunds for orders placed by mistake, change of mind, or if the wrong item was selected.

Nothing in this policy excludes or limits any rights you may have under the consumer laws applicable to your purchase.

Faulty, Damaged, or Incorrect Items

Your satisfaction matters to us, and we will gladly help if something is not right.

If your order arrives faulty, damaged, or is not the item you ordered, please contact our customer service team at hello@ahbhome.com.au as soon as possible. When reaching out, please include:

• Your order number
• A short description of the issue
• Clear photos of the item and packaging

Our team will assess the situation promptly and offer a suitable solution. Depending on the circumstances, this may include a replacement or refund in accordance with applicable consumer laws.

Return Conditions

If a return is approved, please wait for our confirmation and return instructions before sending anything back.

Where applicable and subject to your statutory rights, returned items should be kept in their original condition and packaging and should not be used or washed beyond what is reasonably necessary to inspect the item.

Australian Consumers

For purchases made by customers in Australia, AHB complies with all obligations under the Australian Consumer Law.

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under Australian Consumer Law.

New Zealand Consumers

For purchases made by customers in New Zealand, any rights and remedies available under applicable New Zealand consumer laws, including the Consumer Guarantees Act, remain unaffected by this policy.

United States and Canadian Consumers

For purchases made by customers in the United States or Canada, any rights and remedies available under applicable consumer protection laws remain unaffected by this policy.

Our Commitment

Where something has gone wrong with your order, we will always do our best to make things right as quickly and smoothly as possible.

Need Help?

If you have any questions or concerns about your order, please contact us at hello@ahbhome.com.au.

We are here to help.

• Slight colour variations, stains, spots, or scratches may occur due to the raw materials but do not affect the product’s quality.
• Avoid using on underfloor heating.
• Use the mat on a flat, firm surface to avoid damage, as applying pressure or using it on a soft surface may cause breakage.
• Do not use detergent, as it may clog the mat’s porous structure.
• Coloured moisture may leave marks on the mat.

• Wipe with a damp cloth for light cleaning
• Rinse with water when deeper cleaning is needed
• Use the included sandpaper to restore absorbency and remove stains when necessary
• Allow the mat to air dry completely after cleaning
• Avoid prolonged soaking in water
• Place on a clean, flat, dry surface for best performance